Refund policy

Jersix (jersixwear.com)
Effective date: 03.04.2026

1. Overview

At Jersix, we want you to be fully satisfied with your purchase.
If you are not satisfied, you may return eligible items in accordance with this policy.

2. Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise this right, you must notify us at:
📧 hello@jersixwear.com

3. Return Eligibility

To be eligible for a return, items must:

  • Be returned within 14 days of delivery
  • Be unused, unworn, and unwashed
  • Have all original tags attached
  • Be in original packaging

We reserve the right to refuse returns that do not meet these conditions.

4. Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized jerseys
  • Items worn, washed, or damaged by the customer
  • Items returned without original packaging or tags

5. Return Process

To initiate a return:

  1. Contact us at hello@jersixwear.com with:
    • Your order number
    • Reason for return
  2. Wait for return instructions and approval
  3. Ship the item back to the provided return address

⚠️ Returns sent without prior approval may not be accepted.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable

If the return is due to our error (e.g., wrong or defective item), we will cover return shipping costs.

7. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection
  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

8. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrectly delivered

If you need an exchange, contact us at:
📧 hello@jersixwear.com

9. Damaged or Incorrect Items

If you receive a defective or incorrect product:

  • Contact us within 48 hours of delivery
  • Provide photos as proof

We will offer:

  • Replacement, or
  • Full refund (including shipping, if applicable)

10. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account
  2. Contact your payment provider
  3. Contact us at hello@jersixwear.com

11. Refusal of Returns

We reserve the right to refuse returns if:

  • The item shows signs of use
  • The return is made after the allowed period
  • The product does not meet eligibility conditions

12. Contact

For any return-related questions:

📧 Email: hello@jersixwear.com
🌐 Website: jersixwear.com